How do I change my password?
To change your password, sign out, tap "Forgot Password?" on the login screen and enter your email. Open the reset link on the same phone and Thrive will open so you can set a new password.
Support
Help with your Thrive Band
Already have a Band or a Thrive Plan? Send a request here. We reply to the email you enter.
Buy extra straps
Already have a Thrive Health Band? Extra straps are A$49 each. You can add up to 5 per order.
Flat White · Out of stock
We'll email you when Flat White is back. Privacy
Choose a colour to continue.
You can add up to 5 straps per order.
You can also write to support@optihealthgroup.com.
Useful pages
- Track an order. Use the email and Thrive reference from your confirmation. It starts with THR-.
- Delivery. Australia-wide dispatch, and what arrives.
- Returns and refunds. If the battery is swollen, leaking or damaged, do not post the Band.
- Delete your Thrive account.
- Gyms, clinics and workforces.
A few answers
- The Thrive by Optihealth app is on the Apple App Store. Use the email on your order confirmation to create your account.
- One size. Band length 28 cm.
- Battery lasts up to 14 days. A charge takes 30 to 40 minutes.
- The Band is IP68 / 5 ATM. You can shower and swim with it.
How do I see REM sleep?
To see REM sleep, keep your band connected and close to your phone, then go to Settings (the cog at the top right) > Health Monitoring Settings and turn on "Precise sleep (minute-level)". It records REM from your next night of wear. In the morning, open Thrive with the band nearby, let it sync, and check that night's sleep. Earlier nights will still show "not measured".
It uses a bit more battery.
How do I wear the Thrive Health Band?
Wear the Thrive Health Band on either wrist, snugly, with the sensor touching your skin. Wearing it too loose can cause gaps in heart rate, SpO2 and sleep data.